Check that your mobile device and card reader are supported by GoPayment
- Make sure your device is supported by GoPayment by checking the list of compatible devices.
- Make sure you're using the GoPayment card reader. It is the only card reader supported by GoPayment.
Card reader isn't working properly with a supported mobile device. This may be caused by or appear as various errors, including:
- Data read failed
- Swiper not recognized
- Screen going black upon swiping
Check the following items:
- Make sure that in the GoPayment Settings that Audio Jack Card Reader is ON.
- Make sure to turn the phone's volume all the way up by using the switch on the side of the device. Do this with GoPayment open and the reader connected to ensure the headset volume is adjusted and not the external speaker.
- Make sure that the Music Volume Limit is all the way up (Settings > Music > Volume Limit).
- Make sure that in the settings of the phone under iPod (renamed to Music in iOS 5) that the Volume Limit is all the way up.
- Make sure your speaker phone is turned off and the customer is not talking to you on the same phone. (When the speaker phone is on, the audio jack is disabled.)
- Remove any cases or skins from the phone to ensure the card reader is completely inserted into the port.
- Make sure the card reader is plugged in completely before the application is launched. Try closing the application, removing the reader and plugging it back in them relaunch the application.
- Try another card - the magnetic strip may be damaged on the card you are trying to swipe.
- Make sure Java is On by going to the phone Settings > Safari.
- Clear Cookies, History and Cache by going to the phone Settings > Safari.
- Change Cookies to Always by going to phone Settings > Safari.
- Make sure you have the latest version of the GoPayment App. Go to the App Store and select Updates.
- Shut down any Apps running in the background. (Only Apple iPhone 3GS and later models have background App abilities).
- Clean out the audio jack with compressed air to remove any link, dust, or dirt which may cause interference.
- Try to sync your device with iTunes. This may correct problems with device detecting the card reader.
- If you have access to another supported phone, try using GoPayment and the card reader on it. If it does work on a second phone, then the reader is good and there may be an issue with the operating system of the phone.
- Make sure Restrictions on the device are Off (Click Settings > General > Restrictions).
If none of the above solutions resolve the issue with the card reader and you are able to manually process transactions, the card reader may be broken. Intuit will replace your card reader upon request. Contact Intuit and include the email and phone number you applied with as well as your Doing Business As (DBA) name.
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